Reservations & Booking Assistant

The role

Travelrf is hiring a Reservations & Booking Assistant to look after bookings and guest questions for the properties on our desk. You will confirm new reservations, process date changes and cancellations, and answer the questions guests ask before they arrive.

You will be working from each property's own desk guide — its rooms, rates and policies — so the answer a guest gets is the same one the owner would give. When something falls outside the guide, you escalate it rather than improvise.

This is a part-time, fully remote role within India. Shifts are agreed in advance, which makes it workable alongside studies or another job.

What you'll do

• Confirm new bookings and process changes and cancellations
• Answer pre-arrival guest questions from the property's desk guide
• Keep rates, availability and restrictions current across channels
• Escalate anything unusual to the property owner the same day
• Hand over a clean inbox at the end of every shift

What we're looking for

• Clear, polite written English — most guest contact is by message or email
• Organised and calm when several requests arrive at once
• Comfortable working to a written procedure and asking when unsure
• Reliable internet and a quiet place to work during your shift
• Hospitality, travel or customer-desk exposure is welcome but not required

What we offer

• ₹18,000–₹25,000 per month for part-time hours, paid monthly
• Shifts agreed a week ahead, Monday to Saturday
• Paid shadow period with an experienced assistant before you go solo
• Named properties of your own rather than a shared ticket queue
• Fully remote within India

Travelrf never asks candidates for payment, deposits or fees at any stage of hiring.