Four desks, one standard: a guest never waits for an answer somebody else has.
New bookings, modifications and cancellations handled to confirmation across the channels a property uses.
Pre-stay questions, arrival details and in-stay requests answered from the property's own information.
Calendars, rates and restrictions kept current so channels do not sell what is not there.
Thank-yous, feedback requests and review responses, in the property's voice.
Rooms, rates, policies and the tone the owner wants — written into a desk guide before we answer anything.
Enquiries and bookings come to us, with anything unusual escalated to the owner the same day.
A weekly note on volumes, common questions and anything worth changing on the listing.